It’s Not Personal: Conflict Resolution from the Bench (Conflict Resolution in the Workplace)

Conflict Resolution Month Event: Judge Echo Hutson (Montgomery County, County Court at Law No. 4) "It’s Not Personal: Conflict Resolution from the Bench" (Conflict Resolution in the Workplace) CLE Credit Pending CEU, CPE, and PDC Credit Available • Discusses conflict in general and why it occurs, particularly with relation to attorneys: (Employees, employers, courts, clients, judge, opposing counsel, colleagues) • Reviews major studies and statistics and trends regarding conflict trends in the United States • Introduction of the five major approaches and responses to conflict and conflict resolution • Discussion and comparison of the effectiveness of the five most common approaches to conflict • Discussion of how attorneys can effectively employ these approaches in different situations with clients, in courtrooms, with judges, colleagues, opposing counsel, etc. • Introduction to basic de-escalation techniques • Discussion of de-escalation techniques for when conflict resolution responses fail: perspectives from the bench for attorneys to achieve success